CID International deals only with manufacturers or authorised distributors of manufacturers (in those instances where the manufacturer is based overseas). In all cases the entity that CID International deals with must have authority to represent those products in its market (not necessarily exclusively) and must have authority to handle warranty claims against those products should that situation arise. This information page uses the term manufacturer to cover either original equipment manufacturers (OEM) or authorised distributors.
In the first instance contact one of the CID International representatives listed on the webpage. You will be asked for certain information as follows:
Once approved by CID International, a manufacturer will be issued with a logon name and password. That gives the manufacturer access to its own secure page on the CID International website. From that date all installers who register as wishing to install the manufacturer's products will appear on the manufacturer's page and the manufacturer will be advised by email that a new installer has registered. The manufacturer's page gives an option to also maintain a list of trained installers. These will be installers who have initially registered and then undergone the manufacturer's training program. Each manufacturer will have their own requirements for installers to meet before they will be issued with CID books (see below). This is the area of quality control for the manufacturer. No installer can load any information on the CID database without using a Penetration Identification number from a CID book issued by the manufacturer. Therefore the manufacturer has total control over who can represent themselves in the market as an approved installer.
The manufacturer buys CID books from CID International. When the CID books are issued, CID International activates those Identification numbers on the system. The system will not accept an Identification number for the manufacturer unless it corresponds to a number that has been issued to that manufacturer.
There is a fee charged to the manufacturer by CID International for the original setup. This is not a standard fee as every manufacturer's requirements are slightly different. There is an annual renewal fee charged by CID International which depends on the number of products listed by the manufacturer. Books are charged according to the underlying printing costs. The layout of the books is determined by the manufacturer.
An understanding of the benefits of the CID system should not be limited to any discipline or endeavour. We will talk to any group whether professional, trade, commercial operators, owners or just interested groups.